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Debunking Common VOIP Myths

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VoIP phone at WFM

Business VOIP phone service comes with a few rumors, very few of which are true. Perhaps it’s the traditional phone companies stirring up trouble in the hopes of retaining their customers, or perhaps it’s customers who don’t really understand what the service is.

Either way, it can be discouraging to know how much money you could save with VOIP yet be afraid to make the switch — all because of a little misinformation.

It’s time to set the record straight. Here is the truth about those nasty VOIP myths that have been holding you back:

  1. VOIP Services is Unreliable

This is such a large misstatement that it’s almost outrageous. Early VOIP systems may have had trouble producing reliable service, but the technology of today has all but eliminated that problem.

Yes, it’s true you will lose your phone service in the event of a power or service outage, but many providers offer automatic call forwarding for just these situations.

Moreover, the quality of your VOIP service depends largely on your broadband connection and your network health. If you are having trouble with reliability, check these items first. It may be that all you need is a little cleanup for your network or a more powerful broadband connection.

  1. You Can’t Fax with VOIP

Ok, first of all, who really needs to use a traditional fax machine anymore with all-in-one scanner/printers and virtual fax services? Really?

That aside, if you do find your business requires a traditional fax machine, VOIP is just as capable of providing that function as a traditional line.

All you need to make it work is a VOIP fax adapter. That’s it.

You’ll probably only ever need to use it about once every year or two when your scanner is in a bad mood, but it’s good to know you can use it if you need to.

  1. VOIP Voice Quality is Terrible

What a terrible accusation to make of a wonderful service! The truth is VOIP voice quality is typically remarkably better than traditional landline quality.

Again, it all depends on the quality of your broadband connection. A high quality headset is also helpful.

Get the right hardware, make sure you have an adequate internet connection, and you’ll enjoy clarity in your calls like you’ve never experienced before.

  1. VOIP Compromises Security

Just because something is Internet-based does not mean it’s insecure. In fact, VOIP services, with the right firewall, authentication and encryption features, provide more security than a traditional phone line ever thought about providing.

That’s because you can’t just purchase a special device and listen in on secured VOIP conversations. You have to be a serious hacker in order to even get close to cracking the system. If security is a concern for your business, VOIP is definitely the way to go.

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